CONTACT INFORMATION

Need help with your order, product information, shipping, returns, or other enquiries? Our customer service team is here to assist you.

CUSTOMER SERVICE

Email: echo@magicwill.net

When contacting us about an existing order, please include your order number and the email address or phone number used to place the order so that we can assist you more efficiently.

For damaged, defective, incorrect, or missing products, please also include clear photos or videos where applicable.

COMPANY INFORMATION

Company Name: MAGIC&WILL CO., LTD.

Business Registration Number: 0205569023443

Registered Address:
88/62 Moo 4, Nong Chak,
Ban Bueng, Chon Buri 20170,
Thailand

CUSTOMER SERVICE ENQUIRIES

You may contact us regarding:

• Order status and order enquiries

• Order cancellations before shipment

• Shipping and tracking

• Returns and refunds

• Damaged, defective, or incorrect products

• Product information

• Size and product selection

• Payment enquiries

• Website or account issues

• Other general enquiries

RETURNS

Return requests must be submitted within 14 days from the date you receive your order.

Before returning any product, please review our Return & Exchange Policy and contact our customer service team for return instructions.

Please do not send products directly to our registered business address unless our customer service team has specifically instructed you to do so.

RESPONSE TIMES

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high enquiry volume.

BUSINESS AND LEGAL ENQUIRIES

For business cooperation, intellectual property matters, legal enquiries, or other corporate matters, please contact:

Email: echo@magicwill.net

MAGIC&WILL CO., LTD.
Business Registration Number: 0205569023443
Thailand