SHIPPING POLICY

This Shipping Policy explains how orders placed through MAGIC&WILL are processed, shipped, delivered, and handled.

By placing an order with MAGIC&WILL CO., LTD., you agree to the terms set out in this Shipping Policy.

1. ORDER PROCESSING

Orders are processed after they have been successfully placed and, where applicable, payment has been confirmed.

We make reasonable efforts to prepare and dispatch orders as quickly as possible.

Orders placed on weekends, public holidays, or outside normal business hours may be processed on the next business day.

During promotional periods, sales events, public holidays, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been shipped, you may receive a shipping confirmation containing tracking information where tracking is available.

2. SHIPPING DESTINATIONS

We currently ship to eligible addresses within Thailand and to any other destinations specifically made available during checkout.

Shipping availability may depend on:

• Delivery address

• Postal code

• Courier service coverage

• Product restrictions

• Order size or weight

• Operational or legal requirements

If we are unable to deliver to your address, we may contact you to arrange an alternative solution or cancel and refund the affected order where appropriate.

3. SHIPPING FEES

Applicable shipping fees will be displayed during checkout before you confirm your order.

Shipping charges may vary depending on factors such as:

• Delivery destination

• Order value

• Package size or weight

• Selected delivery method

• Promotional shipping offers

Any free shipping promotion may be subject to minimum order values, eligible locations, selected products, or other promotional conditions.

4. DELIVERY TIME

Estimated delivery times may be shown at checkout, on the product page, or in your shipping confirmation.

All delivery times are estimates only unless expressly stated otherwise.

Delivery may take longer due to circumstances including:

• Courier delays

• Public holidays

• Severe weather

• High shipping volumes

• Remote delivery locations

• Incorrect or incomplete delivery information

• Failed delivery attempts

• Operational disruptions

• Events outside our reasonable control

MAGIC&WILL will make reasonable efforts to assist with delivery issues, but we cannot guarantee an exact delivery date or time.

5. SHIPPING CONFIRMATION AND TRACKING

Where tracking is available, tracking information may be provided by email, SMS, your MAGIC&WILL account, or another available communication method.

Please note that tracking information may not update immediately after an order has been shipped.

Courier tracking systems may require additional time before the first tracking event appears.

Customers should allow a reasonable period for tracking information to become available before contacting customer service.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check the following information before confirming your order:

• Recipient name

• Street address

• District or subdistrict

• Province

• Postal code

• Telephone number

MAGIC&WILL is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your delivery information, please contact us as soon as possible.

We may be able to update the address before the order is shipped, but address changes cannot be guaranteed once the order has entered fulfilment or has been handed over to the courier.

7. ORDER CANCELLATIONS BEFORE SHIPPING

Orders may be cancelled before they have been shipped.

Once an order has been shipped or handed over to the courier, the order can no longer be cancelled.

If you no longer want an order after it has been shipped, you may request a return after receiving it, subject to our Return & Exchange Policy.

8. FAILED DELIVERY ATTEMPTS

Customers are responsible for ensuring that someone is available to receive the parcel where required.

If the courier cannot complete delivery, the courier may:

• Attempt delivery again

• Contact the recipient

• Hold the parcel at a local facility

• Return the parcel to the sender

The exact procedure depends on the courier.

If a delivery fails because the customer:

• Provided an incorrect or incomplete address

• Provided an incorrect or unreachable telephone number

• Repeatedly failed to receive the parcel

• Refused delivery without an eligible reason

additional shipping or redelivery charges may apply where permitted.

9. CASH ON DELIVERY ORDERS

Cash on Delivery ("COD") may be available for eligible orders and delivery locations.

If COD is selected, payment must be made when the parcel is delivered in accordance with the payment methods accepted by the courier.

Customers should ensure that they are available to receive and pay for COD orders.

Repeated refusal of valid COD orders, intentionally incorrect delivery information, fraudulent orders, or misuse of the COD service may result in COD being restricted for future purchases where permitted by applicable law.

10. REFUSED PARCELS

If you refuse a parcel after it has been shipped without an eligible reason, the parcel may be returned to us.

Any refund, shipping deduction, or additional charge will be handled in accordance with our Return & Exchange Policy and applicable law.

If the parcel was refused because it was visibly damaged, incorrect, or affected by another genuine delivery issue, please contact our customer service team as soon as possible.

11. DAMAGED PARCELS

If your parcel arrives visibly damaged, please take photographs of:

• The outer shipping package

• Shipping label

• Damaged areas of the parcel

• Product packaging

• Affected product

Please contact our customer service team as soon as possible after delivery.

Do not dispose of the packaging until the issue has been reviewed, as photographs or other evidence may be required to investigate the matter with the courier.

12. MISSING OR INCORRECT ITEMS

Please check your order after delivery.

If an item is missing or you receive an incorrect product, please contact us and provide:

• Your order number

• Details of the missing or incorrect item

• Photos of the received parcel and products where requested

Once the issue has been reviewed and confirmed, we will provide an appropriate solution.

13. LOST PARCELS

If tracking indicates that your parcel has not moved for an unusual period or you believe it may have been lost, please contact us.

We may contact the courier and open an investigation.

Courier investigations can take time, and we may need to wait for the courier's investigation result before confirming whether a parcel is officially considered lost.

Where a parcel is confirmed as lost, we will provide an appropriate solution in accordance with applicable law and the circumstances of the order.

14. DELIVERED BUT NOT RECEIVED

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• Your delivery address

• Household members

• Building reception or security

• Mailroom

• Neighbours

• Any safe location where the courier may have left the parcel

You should then contact the courier and MAGIC&WILL as soon as possible so that the delivery can be investigated.

A delivery scan alone does not prevent us from reasonably reviewing a genuine delivery issue.

15. DELAYS OUTSIDE OUR CONTROL

We are not responsible for unavoidable delays caused by events outside our reasonable control, including severe weather, natural disasters, courier disruptions, transportation interruptions, government restrictions, public emergencies, or similar circumstances.

Where such delays occur, we will make reasonable efforts to provide assistance and updated information where available.

16. RETURNS AFTER DELIVERY

If you wish to return an eligible product after delivery, please refer to our Return & Exchange Policy.

Eligible return requests must be submitted within 14 days from the date you receive your order.

Products with opened, removed, damaged, or compromised hygiene seals or single-use packaging may not be eligible for change-of-mind returns, except where the product is defective, damaged, incorrect, or has a confirmed quality issue.

17. CONTACT US

If you have questions regarding shipping, tracking, delivery, or an existing order, please contact:

MAGIC&WILL CO., LTD.
Email: echo@magicwill.net
Business Address: 88/62 Moo 4, Nong Chak, Ban Bueng, Chon Buri 20170, Thailand
Business Registration Number: 0205569023443

When contacting us about an order, please include your order number so that we can assist you more efficiently.